Privacy policy

Absolutely. I’ve removed the “This Privacy Policy was last updated on 23 September 2026” line and changed the email everywhere to y2kglobaly2kk@gmail.com 

PRIVACY POLICY

Y2K GLOBALL (“Y2K GLOBALL”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use our website, purchase products from us, contact us, or otherwise interact with Y2K GLOBALL.

Y2K GLOBALL operates an online retail store offering clothing, shoes, accessories and other products sourced from local and international suppliers and brands.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Y2K GLOBALL is an online retail business operating in South Africa.

Our website is operated using Shopify.

For privacy-related enquiries, you can contact us using:

Email: y2kglobaly2kk@gmail.com
Phone / WhatsApp: 0695464336

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following information:

  • Full name

  • Delivery and billing address

  • Email address

  • Telephone or WhatsApp number

  • Order and transaction information

  • Products purchased or considered

  • Payment-related information

  • Communication and customer service records

  • Account information where applicable

  • IP address

  • Device and browser information

  • Website activity and interaction information

  • Cookies and similar technology information

  • Information you voluntarily provide to us

We only request information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact us by email, phone or WhatsApp

  • Communicate with our customer support team

  • Complete forms on our website

  • Participate in promotions or competitions

  • Interact with our advertisements

  • Browse or interact with our website

  • Provide information to us for delivery, returns, refunds or other services

Some information may also be collected automatically through cookies, analytics tools and similar technologies.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Process and fulfil orders

  • Process payments

  • Arrange delivery of products

  • Provide customer support

  • Process returns, exchanges and refunds

  • Communicate with you regarding your orders

  • Send order confirmations and updates

  • Prevent and detect fraud or misuse

  • Maintain and improve our website

  • Improve our products and services

  • Personalise your shopping experience

  • Send marketing communications where permitted

  • Measure advertising and website performance

  • Maintain business and financial records

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Protect our rights, property and customers

  • Perform other purposes permitted by applicable law

5. LAWFUL PROCESSING AND POPIA

Where applicable, Y2K GLOBALL processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

We aim to process personal information lawfully, reasonably and transparently and only for specific, explicitly defined and legitimate purposes.

Where required, we may rely on your consent, the performance of a contract, compliance with a legal obligation, legitimate interests, or another lawful basis permitted under applicable law.

6. PAYMENT PROCESSING

Payments made through our website may be processed by third-party payment service providers, including Paystack and other payment providers made available through our store.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Y2K GLOBALL does not intentionally store complete payment card numbers or banking credentials on its own systems.

Payment information may be transmitted directly to the relevant payment processor through secure payment technology.

7. SHOPIFY AND SERVICE PROVIDERS

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to offer products, process orders and operate our online store.

We may also use third-party service providers to assist with:

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website hosting and technology

  • Customer support

  • Analytics

  • Advertising

  • Marketing

  • Fraud prevention

  • Business administration

These service providers may process personal information only to the extent reasonably necessary to provide their services to us or as otherwise permitted by law.

8. SHIPPING AND FULFILMENT

To fulfil your order, we may provide relevant personal information to courier companies, logistics providers, suppliers, manufacturers, fulfilment providers and other parties involved in delivering your order.

Information shared may include your:

  • Name

  • Delivery address

  • Contact number

  • Email address

  • Order details

These parties may use your information only for purposes necessary to fulfil the relevant service.

9. MARKETING AND COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to communicate with you about:

  • Products

  • Promotions

  • Special offers

  • New collections

  • Orders

  • Services

  • Other information relating to Y2K GLOBALL

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, delivery updates, refund notifications or important account information.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep our website functioning correctly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising

  • Measure marketing performance

  • Improve the shopping experience

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of our website.

11. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • Shopify

  • Payment processors

  • Courier and logistics providers

  • Suppliers and fulfilment partners

  • Website and technology providers

  • Analytics providers

  • Marketing and advertising providers

  • Customer support providers

  • Professional advisers

  • Fraud prevention and security providers

  • Government authorities or regulators where required

  • Courts, law enforcement or other authorised parties where legally required

We do not sell your personal information as a standalone product.

12. INTERNATIONAL TRANSFERS

Some of our service providers, technology providers, suppliers, payment processors or other business partners may operate outside South Africa.

As a result, your personal information may be transferred to or processed in another country.

Where applicable, we will take reasonable steps to ensure that such transfers and processing are conducted in accordance with POPIA and other applicable privacy laws.

13. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Providing customer support

  • Maintaining business records

  • Accounting and financial purposes

  • Resolving disputes

  • Preventing fraud

  • Complying with legal obligations

When personal information is no longer required, we may securely delete, destroy or anonymise it, subject to applicable legal requirements.

14. SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account credentials and personal information.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Object to certain forms of processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Lodge a complaint regarding the handling of your personal information

We may need to verify your identity before processing certain requests.

Certain rights may be limited where we are legally required or permitted to retain or process information.

16. DIRECT MARKETING

We may send direct marketing communications where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending such communications.

You may withdraw your consent or opt out of marketing communications at any time.

To request that we stop sending marketing communications, you may contact us using the details provided below.

17. CHILDREN'S INFORMATION

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where this should not have occurred, please contact us so that we can take appropriate steps.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws.

Any updated version will be posted on this page.

We encourage you to review this Privacy Policy periodically.

20. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, you can contact us:

Y2K GLOBALL

Email: y2kglobaly2kk@gmail.com

Phone / WhatsApp: 0695464336

We will consider and respond to privacy-related requests in accordance with applicable law.

21. INFORMATION REGULATOR

If you are not satisfied with how we have handled your personal information, you may have the right to lodge a complaint with the Information Regulator of South Africa.