RETURN & REFUND POLICY

Y2K GLOBALL (Y2KGLOBALL)

At Y2K GLOBALL, we want you to be satisfied with your purchase. This Return & Refund Policy explains our return requirements, refund process, refund timelines, and how to contact us regarding an order.

1. Returns & Return Window

We accept eligible returns requested within 30 calendar days after the date you receive your order.

To request a return, please contact us at:

Email: Y2kglobaly2kk@gmail.com
Phone / WhatsApp: 069 546 4336

When requesting a return, please provide your order number, customer name, reason for the return, and clear photographs where relevant.

Please do not send an item back before contacting us and receiving return instructions from Y2K GLOBALL. Items sent back without first requesting a return may not be accepted.

2. Return Requirements

Unless a different right applies under applicable law, returned items should:

• Be unused and unworn

• Be undamaged

• Have the original tags attached

• Be returned in the original packaging where applicable

• Include proof of purchase or the relevant order information

Customers are responsible for taking reasonable care of items while they are in their possession. Returned goods may be inspected before a discretionary return is approved.

3. Defective, Damaged, Incorrect or Misdescribed Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item is:

• Defective

• Damaged during delivery

• Incorrect

• Incomplete

• Materially different from its description

Please provide photographs and your order details so that we can investigate the issue and arrange the appropriate remedy.

Nothing in this policy limits any mandatory consumer rights or remedies that apply under applicable law.

4. Change-of-Mind Returns

For eligible change-of-mind returns within our 30-day return period, the item must meet the return requirements outlined above.

Return shipping arrangements will be confirmed by Y2K GLOBALL before the item is sent back.

Where applicable law requires the supplier to bear a particular return cost, that legal requirement will apply.

5. Refund Processing & Refund Timeline

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Once approved, Y2K GLOBALL will process the refund within 1–3 business days.

Where the original payment was made through Payfast, the refund will be processed through the applicable Payfast refund mechanism and, where supported, returned to the original payment method.

After Y2K GLOBALL has processed the refund, customers should generally allow 3–7 business days for the funds to reflect, depending on the customer's bank, card issuer, payment provider, or payment network.

The actual time for funds to appear may vary depending on the payment method and financial institution involved.

For security and fraud-prevention purposes, Y2K GLOBALL may verify the customer's identity, order information, and payment details before processing a refund.

We will only send a refund through the applicable payment-provider refund process or to payment details that have been appropriately verified.

After the refund has been processed, the customer may receive a refund confirmation or proof of refund by email or WhatsApp using the contact details provided with the order.

Proof of refund may include:

• Refund amount

• Transaction or reference information

• Processing date

6. Payfast Refunds

Where the original transaction was processed through Payfast, Y2K GLOBALL will process the applicable refund through Payfast's available refund mechanism.

Payfast supports merchant refunds, including full or partial refunds where applicable.

Refunds processed through Payfast may be subject to Payfast's applicable procedures, requirements, and processing times.

Once Y2K GLOBALL has submitted the refund through Payfast, the time required for the funds to reach the customer's account may vary depending on the payment method, bank, card issuer, or payment network.

Y2K GLOBALL remains responsible for handling customer returns and refunds relating to its transactions.

7. Partial Refunds

Where appropriate and permitted by law, a partial refund may be issued for part of an order or where only part of an order is eligible for a refund.

Any applicable partial refund will be confirmed with the customer before processing, unless determined by an applicable legal remedy.

Where the original transaction was processed through Payfast, applicable partial refunds may be processed through Payfast.

8. Exchanges

If you would like a different size, colour, or item, please contact us before returning the original item.

Depending on stock availability, we may arrange an exchange.

Where an exchange is unavailable, we may process a refund and the customer can place a new order.

9. Non-Returnable Items

Certain products may be excluded from discretionary returns because of their nature, including:

• Personalised or custom-made goods

• Items that cannot reasonably be resold for hygiene reasons

• Goods that deteriorate or expire rapidly

Any exclusion is subject to applicable law.

Defective, incorrect, unsafe, or otherwise legally protected returns will not be excluded where applicable law provides a consumer remedy.

10. Sale Items & Promotional Purchases

Sale, discounted, promotional, or clearance items may have specific return conditions stated on the relevant product page or at checkout.

However, no sale or promotional condition removes a consumer right that cannot lawfully be excluded.

11. Orders That Cannot Be Fulfilled

If we cannot fulfil a paid order because the product is unavailable or we otherwise cannot perform the transaction as agreed, we will notify the customer and arrange the applicable refund or other remedy in accordance with applicable law.

Where the original payment was processed through Payfast, the applicable refund will be processed through Payfast where supported.

12. South African Consumer Rights

Y2K GLOBALL operates subject to applicable South African consumer and electronic-commerce laws.

Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded.

Where applicable law provides a customer with a cancellation, return, refund, replacement, repair, or other remedy, that legal right will apply.

13. International Orders

For customers outside South Africa, mandatory consumer protections in the customer's jurisdiction may apply where legally applicable.

Where applicable law provides a customer with a cancellation, return, refund, or other remedy that differs from this policy, the applicable legal requirement will apply to the extent required.

14. Chargebacks & Payment Disputes

We encourage customers to contact Y2K GLOBALL first so that we can investigate and resolve refund or order issues as quickly as possible.

Customers retain any lawful rights to raise a dispute with their bank, card issuer, or payment provider.

Y2K GLOBALL may maintain relevant order, payment, delivery, refund, and customer-service records to assist with legitimate payment disputes.

Where appropriate, we may provide relevant transaction, order, delivery, and refund information to Payfast or another applicable payment provider in connection with a legitimate payment dispute.

15. How to Contact Us

For all return, refund, exchange, damaged-item, or order-related concerns, please contact us:

Y2K GLOBALL

Email: Y2kglobaly2kk@gmail.com
Phone / WhatsApp: 069 546 4336

When contacting us, please include:

• Full name

• Order number

• Contact details

• Description of the issue

• Photographs, where relevant

• Delivery information, where relevant

We will review your request and provide the appropriate next steps.

Important

This Return & Refund Policy should be read together with Y2K GLOBALL's Terms & Conditions, Privacy Policy, and Delivery/Shipping Policy.

This policy does not override mandatory consumer protections or applicable payment-provider requirements.

Refund timing summary: Y2K GLOBALL aims to process approved refunds within 1–3 business days. After processing, customers should generally allow 3–7 business days for the refund to reflect, depending on the applicable bank, payment provider, card issuer, or payment network.