Shipping policy

SHIPPING & DELIVERY POLICY

1. SHIPPING & DELIVERY OPTIONS

We offer shipping options for customers in South Africa and selected international destinations.

Local South African orders are shipped using Aramex.

2. FREE SHIPPING

We offer free shipping on orders of R1,750 or more for eligible delivery destinations.

Orders below R1,750 will be charged the applicable shipping rate displayed at checkout.

3. ORDER PROCESSING

Orders are generally processed within 2 business days, excluding weekends and public holidays.

Orders placed after Thursday may be processed on the next applicable business day.

During periods of high demand, promotions, holidays, or other circumstances affecting courier operations, processing times may be extended.

Processing time refers to the time required to prepare and dispatch an order and is separate from the delivery period.

4. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges applicable to your order will be calculated and displayed at checkout.

Local South African Orders

Local orders within South Africa are shipped using Aramex.

Standard Shipping:
3–5 business days — R80

Express Shipping:
1–3 business days — R300

Free Shipping:
Orders of R1,750 or more qualify for free shipping, subject to the applicable delivery destination.

International Shipping

International Shipping:
14–17 business days — R350

International delivery times are estimates and may vary depending on customs clearance, international carriers, public holidays, weather conditions, or other circumstances outside our reasonable control.

Delivery estimates begin once your order has been processed and dispatched.

5. SHIPMENT CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation with the available tracking information.

For local South African orders shipped with Aramex, please allow approximately 20–40 hours after dispatch for tracking information to become active or update.

Tracking information for international shipments may take longer to update when an order is being transferred between carriers or undergoing customs processing.

6. INTERNATIONAL SHIPPING

International customers may be responsible for customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and are outside Y2K GLOBALL’s control.

Customers are responsible for providing accurate delivery and contact information and complying with applicable import requirements in their destination country.

7. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • Suburb/city
  • Postal code
  • Contact number

If incorrect or incomplete delivery information is provided and this results in a failed delivery, additional delivery charges or a returned shipment, the customer may be responsible for applicable additional costs, subject to applicable law.

8. LOST, STOLEN OR DAMAGED PACKAGES

If tracking shows that a package has been delivered but you cannot locate it, please contact the relevant courier or delivery provider as soon as possible.

If your order arrives damaged, please contact us within 5 days of delivery and provide clear photographs of:

  • The damaged product
  • The packaging
  • The shipping label
  • Any visible damage to the parcel

We will investigate the issue and work with the relevant courier or supplier to determine the appropriate resolution.

Nothing in this section limits any consumer rights or remedies that apply under applicable law.

9. DELIVERY DELAYS

Y2K GLOBALL will make reasonable efforts to ensure orders are processed and delivered within the stated estimated timeframes.

However, delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Public holidays
  • Severe weather
  • Customs processing
  • International shipping delays
  • High order volumes
  • Incorrect or incomplete delivery information
  • Other circumstances affecting the delivery network

If we become aware of a significant delay affecting your order, we will provide reasonable assistance and, where appropriate, communicate relevant updates to you.

10. ORDERS THAT CANNOT BE FULFILLED

If we are unable to fulfil a paid order because a product becomes unavailable or we otherwise cannot complete the transaction as agreed, we will contact the customer.

Where a refund is required, it will be handled in accordance with our Return & Refund Policy and applicable law.

11. RETURNS & EXCHANGES

For information regarding returns, exchanges and refunds, please refer to our Return & Refund Policy.

Eligible returns generally need to be requested within 30 calendar days after receiving the order, subject to the conditions contained in our Return & Refund Policy and applicable law.

Returned products may be inspected before a return or refund is approved.

12. REFUNDS

Once a refund has been approved, Y2K GLOBALL will process the refund within 1–3 business days.

Available refund options may include:

  • Direct EFT
  • PayShap
  • Paystack

After the refund has been processed, proof of payment/refund will be sent directly to the customer’s email address or WhatsApp number provided with the order.

The time for the funds to reflect may vary depending on the relevant bank, payment provider or financial institution.

13. CONTACT US

If you have any questions regarding your order, shipping, tracking or delivery, please contact:

Y2K GLOBALL

Email: Y2kglobaly2kk@gmail.com
Phone / WhatsApp: 0695464336

When contacting us about an order, please provide your full name and order number so that we can assist you as quickly as possible.